Protect My Car

My transmission went out on Christmas mornit has been at the shop since then. They keep net picking.

I have sent documents and sent documents and that nothing is never good enough for them will Never do business with them again claims It's rude, I have talked to several different people. Nothing can get resold and they will not hold up to their standards. They're part of the deal. I have made payments 2 years straight and never had a claim And now that I need them.

I'm treated like a piece of dirt.

I will Be calling the Florida Attorney General. And maybe some local news stations down there and lawyer

Hello and Good afternoon,

To whom it may concern:

Claim Number 697208

I have a 2009 Dodge Charger needing an engine, and your appraiser has come out and looked at the vehicle. But a gentleman from your agency stated that my claim would not be approved because the mechanic used a high mileage oil during my oil changes instead of the owners manual recommended oil for new cars.

My car has over 142.000 miles which calls for thicker oil. He should be more concerned that I had regular oil changes as needed instead of what grade of oil my mechanic used during the oil changes. And once more, he acted as if I told the mechanic what oil to use; I took my car in for an oil change, nothing more. My vehicle has been at this garage for over one year, and I paid my payments as agreed and expect the same from Protect My Car.

Below you will see research on the oil used in my car. And the engine did not break down because of the oil used. It ran great and started acting up due to a part malfunction. 5W-30 oil has been the lead viscosity recommendation by automakers over the past four decades for use in many vehicle types - passenger cars, SUVs, light vans, and trucks including those with high-performance turbocharged and supercharged engines.

5W30 Motor Oil - QuartThe most popular oil for modern road cars and light trucks, as specified for most late-model BMW, General Motors, and Nissan vehicles.Suitable for VW/Audi 502.00/503.01/505.01-99, BMW LL-01, and Ford WSS-M2C946-A.Thicker oil film at operating temperature than a petroleum 10W40.

Here is my written response to a decision by Mr.

Gio that expresses my desire for a different outcome, in addition to stating below why I am questioning his decision and denial of my claim. This is my opportunity to share why I believe it was incorrect and suggest a remedy and approval be given to Guy Auto (Mechanic), so my vehicle can receive the engine it needs.

Q. Does it matter if you use 5W-20 or 5W-30?

A. Youll get better protection with 5W 30 oil in cold and hotter climates.

5W-20 oil is best for those in colder climates with low temperatures. It can be used for light-duty applications and engines that do not reach extreme temperatures.

Q. Whats the difference between 5w 20 and 5W-30?

A. To keep it simple, consider oil viscosity as the thickness.

Oils with a higher viscosity resist motion, while those with a lower viscosity are runnier. Between 5w20 and 5w30 oil, the higher the number, the thicker the oil. 5w30 oil is more viscous and dense compared to 5w20 oil. March 16, 2022

Q.

Is 5W-30 suitable for old cars?

A. Motor oils are graded based on their viscosity. 5w 20 and 5w 30 engine oils are commonly used in colder temperatures. However, they are recommended for older engines and light-duty use.

This is because an oil with a higher rating indicates that it is thicker and suits well those engines which run hot efficiently.

Q. Should I put thicker oil in my car in summer?

A. Generally, youll get the best protection in the summer when you use a slightly thicker grade of oil, such as a 10W30 instead of a 5W30. Engines need a more viscous oil in the summer months because of the summer heat and its effects on thinning the oil out.

June 23, 2011

Q. What is 5W-30 oil suitable for?

A. 5w30 oil is particularly well suited for cars driven in cold climates. Unlike oils with a higher hot temperature rating, such as 10 or 15, 5w30 oil can flow freely enough when the engine is started at low temperatures to coat and protect the engines internal components.

Q.

Is 5W-30 suitable for all cars?

A. 5W 30 engine oil is the most popular engine oil for modern cars. This is because it is exceptionally adaptable at handling a wide range of temperatures and maintains its efficacy in low winter temperatures.

Q. Can I use 5W-30 at high mileage?

A.

Product Details. Pennzoil High Mileage SAE 5W-30 Motor Oil is engineered for cars with over 75,000 miles, particularly those experiencing oil leaks and burn-off. Engines with higher mileage tend to experience more wear than new engines.

Q. Is 5W-30 better for hot weather?

A.

5w30s viscosity range means it can lubricate, seal, and protect an engines internal components in various climate conditions. This ability to function well both in summer and winter brings the convenience of not changing oil weights with the seasons.

Q. Should I use thicker oil in a high-mileage engine?

A. The slightly thicker oil film from the heavier base weight oil - 10W - can also help protect worn engine bearings.

As long as youre not hearing knocking or severe mechanical noises from the engine, the heavier oil should buy you many more miles of service from your vehicle. Ju

After reading the information above, I feel that Guy used the best oil for my vehicle and that Protect My Car should continue our business relationship and approve my claim on the 2009 Dodge Charger. It is imperative that the above information be examined and the decision of Mr. Gio be overturned for the sole reason concerning 5w-30 versus 5W-20 oil usage in the oil changes in my vehicle.

I will send this letter up the chain of command within your organization until everyone reads this letter. I am detected to go as far as the CEO if needed. I regret that it has come to this, but I have paid for vehicle coverage and expect you to honor the contract as I did. I never missed a payment even though my vehicle was inoperable, per my obligation, and I feel Protect My Car should consider that too.

I request that you approve Guy Auto (mechanic) listed above to fix my vehicle. I also think it s within my rights and that I am not asking for anything unreasonable in my request. The inspector came out and submitted his report in March. 22, 2023, and presented his report.

I called Gio at (813) 575-****, but he has not answered or returned my messages. This type of response is very unprofessional and degrading to your company.

Could someone at least call and discuss with me the contents of the letter as some as possible.

Thanks in advance for your attention to this matter, ddd

Respectfully Yours,

Galan L. Wortham.happyaim refusalcccclun

You need to have more available hours for people to call not just having to have the car towed to be able to start claims immediately and not have to translate go back-and-forth like a ping-pong ball can you can never reach anybody its ridiculous. It could be a dire emergency and he could even be deaf and they need an actual live person maybe not a towing truck so therefore I suggested recommend highly figuring out some alternative extended program plan on being able to have customers reach the business that promotes such credibility as they say for the consumers that deal with paying money on a policy that they can never reach until four if its convenient for the company thats not exactly convenient for the client or

yes my name is John tusky and I've been trying to get a hold of you folks for a while and I haven't got no response my new number and I gave this to you is 719-334-**** this is in regard to the cancellation of that canceled in December with you guys due to the fact I do not have this car no more it was stolen so why would I protect my car and use your service so in that case when I did cancel I got no bill nothing I heard from you until all of a sudden I noticed my account was short $88 and some change and that started on April May June and July there's four months of payments that you took out they did not have my consent in December you stop payment cuz I canceled why would you start service again I don't have the car I would not call you in regards to this so I put direct Express and on you guys not taking out my I told the direct express which is my credit card and therefore I'm disputing it I would like to go ahead and get my payback for April May June and July of 88 hours and some change I'm not worried about that I just like 4 months put back in my account or check send to me in regards to this matter direct Express should be going ahead and calling you shortly okay you can reach me at this number again 719-334-**** and my name is John teskey yes pissed off his customer unless you resolved this matter by giving my payment back of $88 of a car that I did not have that was stolen thank you I'm looking forward to hearing from you ASAP I have none